Accessibility
Our Commitment to Exceptional Service at Wellington Country Park
At Wellington Country Park, we strive to provide exceptional service to all of our visitors and guests, so that they can fully enjoy their visit to the Country Park and to the Campsite. Our mission is to offer a high-quality experience, and we are dedicated to continuously monitoring and improving accessibility and inclusivity for all, including our staff.
To achieve this, we are collaborating closely with several external companies, schools and colleges, to continuously monitor and enhance our services, so that we can become an ideal accessible tourism destination for all.
A disabled person paid entry ticket is entitled to a free carer/essential companion. Please note that to qualify as a carer, the individual must be aged 18 years or above.
We accept the following as proof of disability, with the Access Card being our preferred option:
• An Access or Enhanced Card with a valid expiry date
• A Blue Badge with a valid expiry date, this can include a photocopy or digital photo of both sides of the badge
• PIP Letter (Personal Independence Payment) dated within the last 24 months, this can include a photocopy or digital photo with both the name and date clearly visible
• DLA Letter (Disability Living Allowance) dated within the last 24 months, this can include a photocopy or digital copy with both the name and date clearly visible
• A Wokingham Borough Council issued CAN card with a valid expiry date
Proof of ID with photo may be required. If you are concerned about your documentation or accessibility needs, we ask you to get in touch with our team prior to your visit.
We have worked closely with Access and Inclusion UK to put together a Wellington Country Park Story, a guide for our visitors with autism to prepare for their visit.
Wellington Country Park have been working closely with a Portsmouth based charity, Enable Ability, to give our visitors a Virtual tour or both or Park and Campsite.
Our virtual tour ‘What’s it Like?’ is conceived, created and tested by those living with anxiety and autism, who identified the need for this immersive technology, especially in these ever-challenging times.
The tour offers, walkthrough videos and information videos that will allow our guests to experience Wellington Country Park whilst planning their visit.
Take a look at our ‘What’s it Like?’ Wellington Country Park Virtual tour
We’re thrilled to announce a new addition to make your visits more enjoyable and inclusive. We understand that everyone deserves a fantastic time, so we’re introducing our Sensory Bags for children and adults who may need them.
Each bag includes:
Sunglasses (Adult and child sizes available)
Ear Defenders (Adult and child sizes available)
Sanitiser
8 Sensory Toys
Mood Chart
Reusable Map
Here’s how it works:
Upon arrival, we’ll take a deposit for the Sensory Bag.
We have several bags ready for you each day but are on a first-come, first-served basis.
Your comfort and enjoyment are our top priorities, and we’re committed to making your time with us memorable and inclusive. If you or a loved one could benefit from one of our Sensory Bags, don’t hesitate to ask our friendly staff during your visit.
At Wellington Country Park, we are committed to fostering an environment that celebrates diversity, equity, and inclusivity for all visitors, staff, and stakeholders. We believe that every individual, regardless of race, ethnicity, gender identity, sexual orientation, age, ability, religion, socio-economic status, or any other characteristic, deserves to feel welcome, respected, and valued within our park community.
To uphold this commitment, we pledge to:
1. Promote Diversity: We will actively seek to represent and celebrate the diverse communities that make up our society through inclusive programming, events, and educational initiatives.
2. Ensure Accessibility: We will strive to continually improve our park facilities, staff amenities, and programs to ensure they are accessible to individuals of all abilities, including those with physical disabilities, sensory impairments, and other special needs.
3. Prevent Discrimination: We will not tolerate any form of discrimination, harassment, or prejudice within our park premises, whether perpetrated by visitors, staff, or volunteers.
4. Provide Equal Opportunities: We will endeavour to create equal opportunities for participation, employment, and advancement within our park organisation, ensuring fair treatment and consideration for all individuals.
5. Listen and Learn: We will actively listen to the needs, concerns, and feedback of all members of our park community, and continually educate ourselves to better understand and address issu-+es related to diversity, equity, and inclusion.
6. Collaborate and Engage: We will seek partnerships with community organisations, advocacy groups, and stakeholders to promote inclusivity and social justice both within our park and in the broader community.
By adhering to these principles, we aim to cultivate a culture of inclusivity and belonging where everyone can enjoy the beauty of nature, connect with one another, and create cherished memories that last a lifetime.
Wellington Country Park will strive to both welcome everyone with open arms with a consistent commitment to embrace diversity in all its forms.