Terms & Conditions of Entry

Wellington Country Park Terms & Conditions of Entry 2026

General
Wellington Country Park’s season runs from the start of the February half-term to the end of October half-term, according to Hampshire County Council school’s holiday calendar, after which it closes for the winter.

Full information about Wellington Country Park, its facilities, services and ticket prices are available on our website www.wellingtoncountrypark.co.uk. Please ensure you read our Terms and Conditions of Entry below, before purchasing your tickets.

The following Terms and Conditions apply, but these may be superseded by any government guidelines set out in respect of any specific or additional conditions required at any time.

By purchasing a ticket, you are accepting and agreeing to these Terms and Conditions, and that they are for the personal use of you and your party and that they cannot be re-sold in any way. Wellington Country Park reserve the right to cancel, without refund, any ticket found to have been re-sold.

Wellington Country Park reserves the right to alter opening times, admission prices, change any advertised entertainment, show time or any other presentation, cancel any advertised event or even close the Park partially or completely at any time, without prior notice.
Visitors are also reminded that for operational, technical, safety or any other reason, any of the facilities on site may be closed, removed, altered or unavailable at any time.

No refund or discount on entry prices will be given should any of the above circumstances apply nor will Wellington Country Park be liable for any additional costs incurred by any visitor/s as a result of any of the above taking place.

Some attractions and facilities have limited opening times and will only operate at certain times of the year. Certain attractions/facilities are limited in use by age/height/clothing etc. Please read the signs at each attraction and observe the rules for your safety. Please note these rules are not flexible and management reserve the right to refuse use of a facility to any person who contravenes the operational rules. Please see our website for full details of all our attractions.

Wellington Country Park regularly takes photos and videos during visits and events for promotional materials, by an internal or external photographer and/or videographer. This sometimes includes the use of a drone. Please speak to a member of our team on your visit if you have any questions or would not like to be included and we will make every reasonable effort to accommodate your request.

Please be aware that during busier periods queues may form at any point in the Park and other visitors may prevent or obstruct the trail or any part of the Park’s facilities. This is considered a normal part of the Park’s operation.

Please be aware there may be groups in attendance during your visit. When full capacity of the Park is reached, Wellington Country Park reserves the right to control the queue and flow of visitors into the Park. This may result in delays, at the point of entry.

All items, belongings and any other personal property brought into the Park by visitors to the Park shall be done so at the owner’s risk. Wellington Country Park accepts no liability for the loss or damage to such property.

Health & Safety
All visitors are required to adhere to the health and safety measures in place throughout the attraction. These measures are designed to ensure the safety and well-being of all guests and staff.

Visitors must follow all posted signage, instructions from staff, and any additional safety protocols that may be implemented from time to time. Failure to comply with these measures may result in removal from the premises without refund.

The attraction reserves the right to modify health and safety policies in accordance with government guidelines and operational requirements.

Behaviour
Wellington Country Park reserves the right in its absolute discretion to remove any visitor whose behaviour is abusive, threatening, drunken or of any other antisocial behaviour including carrying offensive weapons or illegal substances; or who acts in any way which provokes or behaves in a manner which may provoke a breach of the peace; or the behaviour of their children or dog which is deemed inappropriate by Wellington Country Park staff or represents a risk to the health and safety of any other visitor or Wellington Country Park staff. No refund will be given, nor will Wellington Country Park be liable for any additional costs incurred by any visitor/s or as a result.

Should the visitor be an Annual Pass holder, this pass may be revoked subject to the management’s discretion. If the membership is revoked, no refund will be due for all or any part of the membership period still valid.

Payments
Wellington Country Park is totally cashless. We now only accept card or contactless payments for entry or for any purchase made within the Park.

We accept payments online via Dojo or PayPal (our payment gateways). By completing a purchase using Dojo or PayPal, you agree to comply with their User Agreement and all associated policies. By submitting an order, you authorise us to charge the full order amount to your selected payment gateway. Pricing is made available before completing payment, in line with Dojo/PayPal ecommerce requirements. Our refund and cancellation policy applies to all orders, including those paid online via our payment gateways. Refund eligibility, fees (if any), and processing times are provided in our Refund Policy. We may receive certain information from our payment gateways necessary to process your payment. All customer information is handled in accordance with our Privacy Policy.

Times of Entry & Exit
Entrance times to the Park itself vary according to the time of year. Entry and closing times for the Main Reception Building are:
Low season: 9:30am – 4:30pm; High season: 9:30am – 5:30pm. For further information on Low and High Season dates please click on the following link: https://wellingtoncountrypark.co.uk/your-visit/prices-opening-times

PLEASE NOTE – The entrance gates to the Park will be locked 30 minutes after the Reception Building closes. Visitors must have vacated the Car Park and left the Park by that time, or the main gate may be locked and as a result, you may not be able to exit the Park.

Wellington Country Park will not be liable for any additional costs incurred by any visitor/s as a result of not vacating the Main Entrance Gate by the designated time.

Day Entry Ticket
Day entry tickets can be purchased either on the door or online. By pre-purchasing tickets online, visitors can make savings. Once purchased online, ticket confirmation will be sent to the email address provided when booking. If you do not receive confirmation, please do check you junk/spam folder before contacting us directly.

Tickets must be presented on arrival on either a device or a printed copy. No photocopies will be accepted. Online prices will not be offered for tickets purchased on the door.

Children who have not yet turned 2 years of age are not charged. Whilst they have free entry, they do require an infant ticket of their own. Please note this is not applicable to Annual Pass holders. When children turn 2 years old, they will require a full priced child ticket. Please be aware that proof of age maybe required.

All children under the age of 18 years must be accompanied by a responsible adult aged 18 years or over.

Movement of Tickets
If you have purchased your day entry ticket online and you wish to move your booking, you can do so up to 48 hours prior to your arrival time at the latest, subject to availability. Tickets cannot be moved after this time and No Refund will be issued for any reason including but not limited to health, re-location, age, weather etc if you cannot attend.

Tickets can only be moved ONCE and if moved, no refunds will be given for any amendments made which may result in a credit being due.

If the alternative dates you require are NOT available, or when you have moved to your new date and you then cannot make that new date, the booking will be forfeited, and NO refund will be given under any circumstances.

Please note, when moving tickets:
• If you have purchased a group/family ticket, please be aware we can only move the whole booking. We cannot move any individual ticket within that booking.
• If you move tickets within the same season or event, there is no charge i.e. If you move tickets from a high season to an alternative date within high season
• If you move tickets from one season to any higher priced season, you will be charged for the difference in value
• If you move tickets from a high season to a low season or mini-event ticket, no refund will be given
• Tickets cannot be transferred from the current season to any future season

Re-Entry
Should you wish to leave the Park at any point and return in the same day, a re-entry sticker, valid ticket or Annual Pass will be required to be shown.

Upgrading your Day Entry Ticket to an Annual Pass
You can only upgrade an individual day entry ticket to an Annual Pass on-site, either on the day or within 7 days of the day of your visit.
On upgrading a day entry ticket to an Annual Pass, the value of that individual entry ticket will be deducted off the price of the individual Annual Pass. If entry is with a family priced ticket, the amount deducted will be equivalent to ¼ of the value of the family ticket. To upgrade your ticket, proof of purchase will be required.

The Annual Pass you are upgrading to, must be valid for the day of your visit i.e. You cannot upgrade a high season day entry ticket to a Term Time Annual Pass.

Full Terms and Conditions apply. Please view our full Annual Pass terms & conditions here: https://wellingtoncountrypark.co.uk/your-visit/annual-passes/

Refunds
All tickets are non-refundable, and refunds will not be given under any circumstances including but not limited to weather conditions (whether it has been forecasted prior to or occurs after you have started your visit), health issues, re-location, age, travel disruption etc.
Should Wellington Country Park be closed as part of a planned closure i.e. not at short notice, any visitors with tickets already purchased, will be allowed to move their booking to an alternative date, subject to availability. If this cannot be arranged, a full refund will be given, bar the booking fee. Annual Pass holders will not receive any discount or refund in the cost of their pass in this situation.

Disabled Entry Ticket
Important Information Regarding our Disabled Entry Tickets

We would like to inform you that from the start of our 2027 season, we will only accept the ‘Access Card or Wellington Country Park Digital Access Pass’ as proof of disability to gain free for a carer/essential companion. This means that from 2027, a disabled person entry ticket will only be entitled to a free carer/essential companion with an ‘Access Card or Wellington Country Park Digital Access Pass which shows a +1 or +2 symbol’.

However, this new scheme will begin from the start of our 2027 season and not this season, in order to enable time to communicate this change.

This means that we have decided that for this season only, 2026, we will continue to accept the following as proof of disability:
• A Blue Badge with a valid expiry date, this can include a photocopy or digital photo of both sides of the badge
• PIP Letter (Personal Independence Payment) dated within the last 24 months, this can include a photocopy or digital photo with both the name and date clearly visible
• DLA Letter (Disability Living Allowance) dated within the last 24 months, this can include a photocopy or digital copy with both the name and date clearly visible, an Access or Enhanced Card with a valid expiry date
• A Wokingham Borough Council issued CAN card with a valid expiry date

We ask for proof of all disabilities, regardless of if they would be considered “visible”.

Please note that to qualify as a carer, the individual must be aged 18 years or above. Infants who have not yet turned 2 years old, do not qualify for free entry with a carer.

For full details and information on how to apply within the Access Card scheme, please see our accessibility page via the following link https://wellingtoncountrypark.co.uk/legal/access-statement/.

Attractions & Facilities
For full details regarding opening times, restrictions and seasonal operating times please see our attractions page here: https://wellingtoncountrypark.co.uk/your-visit/our-attractions/.

Please be aware, different attractions close at different times. Please check timings of operation on our website or arrival to the Park.

Age and Height restrictions and queuing procedures may be in place for some attractions and facilities. Please see our website for full details.

To avoid any disappointment or upset by having to remove children from any particular piece of play equipment who contravene any age or height restriction, we kindly ask all adults to ensure any restriction in place is adhered to. We cannot make exceptions for any one particular child and the rules apply across the board, so to avoid upset please follow the guidelines in place.

The Train and Welly Wheels have additional charges. Tickets for the Train, Animal and Duck Feed can be purchased online with your entry ticket, from Reception or any of the catering outlets on the day of your visit. Welly wheels tickets are only available on site.

Dogs
Whilst pet dogs are welcome, we require the following:
• All dogs must always be kept on a short lead within all of the Country Park grounds (we do not have any facility where your dog can be allowed off the lead)
• Dogs must not be left unattended at any time
• It is your responsibility to clean up after them
• Dogs are not allowed in the children’s play areas or the Animal Farm
Any visitor not abiding by these rules may be asked to leave and if requested to do so, no refund will be offered.

Bicycles
Only children’s balance bikes, bikes with stabilisers and children’s scooters are permitted within the Park. All other equipment is not allowed, including but not limited to normal bikes, adult scooters, adult/child electric scooters, roller skates/blades or any electric bikes.

Drones/Chinese Lanterns
Please also note that Drones and Chinese lanterns are not allowed anywhere in the Country Park or Campsite. Climbing trees is not permitted anywhere onsite.

Ball Games
Ball games are permitted, but please respect other visitors’ space.

Water Sports & Fishing
No activities are permitted on the lake. There is no fishing (syndicate members only), swimming, paddling, Lilo’s or boating (including remote control) permitted on the lakes. Fishing is only permitted to Wellington Country Park Fishing Syndicate members only.

Toilets
Toilet facilities will be available from 9:30am to 5:30pm (4:30pm low season) with full hand washing and sanitiser facilities available.

Lost Property
All items, belongings and any other personal property brought into the Park by visitors to the Park or staying on the campsite shall be done so at the owner’s risk. Wellington Country Park accepts no liability for the loss or damage to such property.

Any property found on site will be kept for a maximum of 2 weeks before being donated to charity. Any lost property claimed must be collected within 2 weeks of being claimed. Once claimed, no further contact will be made by Wellington Country Park to the claimant. After two weeks of being claimed and not collected, items will be donated to charity.

Car Park
We are pleased to offer our guests free parking at no charge. The car park facilities are only for the sole use of those visiting Wellington Country Park or Wellington Country Park Campsite. However, Wellington Country Park Ltd cannot be held responsible for damage or theft to any vehicle whilst on these premises. Vehicles are parked at the owner’s risk. We do advise that any valuables should not be left inside vehicles.

Wellington Country Park Annual Pass Terms and Conditions 2026
Please view our full Annual Pass Terms & Conditions here: https://wellingtoncountrypark.co.uk/your-visit/annual-passes/

Wellington Country Park Gift Voucher Terms and Conditions 2026
Gift Vouchers can only be purchased online here: https://wellingtoncountrypark.co.uk/gift-vouchers/. Please view our full Gift Voucher Terms & Conditions on the Gift Voucher page.

Wellington Country Park Campsite Terms & Conditions 2026
Please view our full Campsite Terms & Conditions here: https://wellingtoncountrypark.co.uk/camping/camping-tcs/

We hope you enjoy your special visit to Wellington Country Park & Campsite.

Lee Frou
General Manager

Terms & Conditions – Midweek Magic

1. Offer Details
The Midweek Magic offer allows any two people to visit Wellington Country Park for £25.

2. Validity Period
This offer is valid from Monday 11 May 2026 to Thursday 9 July 2026 inclusive.

3. Applicable Days
• Valid Monday to Thursday only
• Not valid on Fridays, Saturdays or Sundays

4. Term Time Only
• This offer is available during term time only
• Not valid during school holidays, including half term and inset days where applicable

5. Ticket Purchase
• Tickets can be purchased online in advance or on-the-door (subject to availability)
• Standard admission terms apply

6. Admission Conditions
• The offer is valid for two people only per transaction
• Tickets are valid for one day entry only

7. Availability
• All visits are subject to availability and park capacity
• Wellington Country Park reserves the right to withdraw or amend the offer at any time without prior notice

8. Non-Transferable & Non-Refundable
• Tickets purchased under this offer are non-transferable and non-refundable, except in accordance with statutory rights

9. No Cash Alternative
• This offer has no cash value and cannot be exchanged for cash or used in conjunction with any other promotion, discount, or concession unless stated

10. General
• By purchasing or using this offer, visitors agree to comply with Wellington Country Park’s general admission terms and park rules