Campsite Terms and Conditions

As well as Campsite Terms and Conditions, normal Terms and Conditions of Entry to Wellington Country Park apply to all camping visitors and guests.

Pitches

Only one unit is allowed per pitch. A unit is defined as a Tent, Trailer Tent, Folding Camper, Campervan, Motorhome or Caravan. Please note, there is no distinguishing between an 8-person tent or a 1-person tent. Both are classified for licensing purposes, as one unit.

As our Campsite is within a forest, if you are using a tent, we do recommend that you place an extra ground sheet under your tent for added protection. We also recommend you use strong metal tents pegs. Being a typical forest floor, aluminium pegs may struggle.

Booking Camping & Length of Stay

Bookings must be made at least 48 hours in advance of your stay, via our website and cannot be made over the telephone. We do not take bookings on the day either online or on the door. Full payment must be made at the time of booking. Please note, there is a £2.00 Booking Fee for each pitch booked. Bookings are not confirmed until FULL payment has been received.

A minimum of 2 nights stay is required on weekends and during Hampshire school holiday dates. A minimum of 3 nights is required on Bank Holiday weekends.

A maximum of 7 nights stay is permitted on our site. If you wish to stay longer than this (up to a maximum of 14 nights), you must first email Wellington Country Park with the dates of your required stay and the purpose of your visit. Wellington Country Park reserves the right to refuse any such request. If you have booked for longer than 7 days, and it has not been authorised, your booking will be cancelled and refunded as per the Cancellation Policy

We only allow a maximum of 8 people per pitch in total (that includes any infant/children).

Persons under the age of 21 are not permitted on the campsite, unless accompanied by an adult over the age of 25 (proof of age may be required).

For group bookings, individual names, addresses and contact details will be required for each and every pitch.

Being a family-based campsite, we are unable to accept stag, hen, or any all-adult parties.

Due to the presence of young children on site, the consumption of alcohol must be limited at all times. Any camper considered to be under the influence of drink or drugs may be asked to vacate the campsite. No refund will be offered.

Please note, we will always strive to ensure your booking request. However, Wellington Country Park reserves the right to move pitches for any technical, operational, or Health & Safety reasons.

Fees/Charges

Two occupants are included within the pitch price. Additional charges apply for any extra Adults, Children, and/or Dogs. We only allow a maximum of 8 people (including infants) per pitch. Please note, there is a £2 Booking Fee for each pitch booked.

The FULL fee is required at the time of booking (we do not take provisional bookings). The cardholder’s name and address details must match the booking details. An email address and contact telephone number must be provided.

Additional Fees

There are no additional charges for awnings or gazebos. However, if you intend to use a gazebo, this must not encroach on to your neighbour’s pitch.

Camping fees do not include entrance to any special ticketed events or additional attractions such as the Miniature Railway or Welly Wheels. These can be purchased at Reception, or any till point, along with Animal Feed & Duck Feed.

Dogs are charged at £3.50 each per night. A maximum of 3 dogs are allowed on any one pitch. Please note, dogs must never be left unattended at any time within the Campsite or any area of the Country Park grounds. If walking your dog in any area, dogs must be kept on a short lead at all times. We do not have any facility where your dog can be allowed off the lead. Please note that dogs are not allowed in the children’s play areas, or the Animal Farm and we ask that you bring doggy bags with you to clear up after them.

Wellington Country Park reserves the right to request further payments be made for any shortfall in camping fees charged, as a result of any error in the calculation of those fees via our online booking system or a member of staff. Our full pricing tariff for Camping is available to view on our website.

For information on cancellations, movement of bookings, early departures or booking changes, please see the Cancellation Policy below.

Please be aware that for Lost keys, a charge will be made of £20.00 per key.

Movement/Amendment of Bookings

Movement of bookings can only be made once, provided this is done 7 days in advance of arrival (14 days for Bank Holidays). Bookings cannot be moved after this time and No Refund will be issued for any reason including but not limited to health, re-location, age, weather etc.

If bookings are moved, No refunds will be given for any amendments made which may result in a credit being due.

If the alternative dates you require are NOT available, or when you have moved to your new date and you then cannot make that new date, NO refund will be given under any circumstances.

Please note, when moving bookings: –

• If you move your booking within the same seasonal pricing period, there is no charge i.e. If you move a booking from a high season to an alternative date within high season
• If you move booking from one season to any higher priced season, you will be charged for the difference in value
• If you move your booking from a high season to a low season, no refund will be given
• Bookings cannot be transferred from the current year to any future year.

Cancellation Policy

Cancellation by Visitor

All cancellations are subject to an administration charge of 25% of the total booking (minimum of £20.00) minus the £2.00 booking fee, for each pitch. Cancellations can only be made up to 7 days prior to the arrival date for all stays, excluding Bank Holiday Weekends (14 Days).

Cancellations for Bank Holiday weekends must be made 14 days prior to the arrival date.

Any cancellations made with less than 7 days’ notice (14 days for Bank Holidays) will result in the loss of the full fee and no refund given.

Cancellation by Operator (Wellington Country Park)

Should the Operator have to cancel due to circumstances out of their control, a full refund will be given for the nights that have been cancelled. They will not however be liable for any other loss or costs incurred as a result of the cancellation or alteration of your booking.

Refunds

Refunds will not be given due to bad weather or for ANY reason out of our control, or for any early departures, changes or alterations to your booking that take place on the day of arrival or during your stay with us.

The following refunds will be offered in the event of:-

• Loss of power to site – If power to the site is lost more than 10 hours from the start of the outage, 50% of the pitch price only for the day of the outage (e.g. start date of the event) will be refunded.
• Loss of hot water supply – If the hot water supply to the shower block is lost in excess of 10 hours from the start of the supply, 50% of the pitch price only for the day of the loss of supply (e.g., start date of the event) will be refunded.
• Loss of water supply – If the mains water supply to site is lost in excess of 10 hours from the start of the supply, 50% of the pitch price only for the day of the event (e.g. start date of the event) will be refunded.

Please note, these refunds would only apply to any individual incident as it stands alone and not in conjunction with any other ‘event’ that might occur, unless that occurs within 60 minutes of the initial issue finishing. Refunds also only apply on the day the event started and only if you have a pitch booked under your name to stay on the night of the event.

Vehicles

Only one vehicle is allowed to remain on each pitch. Any additional vehicles must be parked in the Overflow Campsite Car Park, situated halfway along the campsite road. Parking is not permitted in the Fishing Syndicate Car Park.

Please observe the 5-mph speed limit within the campsite, around the one-way system. Movement of all vehicles should be kept to a minimum between the hours of 10:30pm and 8:00am. Car idling is not permitted at any time.

We do not allow commercial vehicles on the Campsite, and we cannot accommodate motorhomes over 28 feet or caravans with vehicle, over 40 feet.

Noise

All noise must be kept to a minimum between 10:30pm and 8:00am. All music must be switched off by 10:30pm at the latest. No ‘loud music’ is permitted at any time.

Campsite Visitors

Campsite visitors are permitted and are not required to pre-book. If visiting during the day, prior to 5.30pm, they must purchase their tickets on arrival. They are required to pay the FULL Park day admission rate whether they are using the Park or not.

Campsite visitors must be met in Reception by the campers they are visiting. Visitors intending to stay later in the evening are asked to please pass on their car registration number on arrival.

All visitors MUST be off-site by 10:30pm latest. As both the Campsite and Main Park entrance gate will be locked, campers will have to escort their guests off the premises. The total number of campers and guests must not exceed the maximum of 8 people per pitch, as defined above.

Electric

To make use of the electricity supply on electric pitches, you will need to bring with you an electric hook up cable (available at all good ‘outdoor camping supplier.’ We do not supply them. Cables should be a standard 16amp outdoor cable at one end with a 13-amp socket at the other, and with a minimum of 15m to ensure you can reach the hook up point.

Each hook up point is clearly numbered on each pitch and delivers a maximum of 1.5KW (6 amps) per pitch. Please ensure that you do not exceed this wattage, as it may cause the circuit to trip. Generators are not permitted. As supply is limited, campers should only use travelling kettles, irons etc. Normal utilities may trip the supply.

General

The Country Park is now totally cashless. We do NOT accept cash anywhere in the Park. Please ensure you bring some kind of card payment facility with you.

Ground fires and Braziers are prohibited. Enclosed Fire Pits, Chimeneas and BBQs are allowed though due to weather conditions this may be prohibited at the Campsite Warden’s discretion.

You are welcome to bring your own BBQ’s though any BBQ must be a minimum of one building brick height off the ground. They must not be placed directly on the ground. Bricks are available opposite the Campsite Warden’s lodge. If BBQs etc. are used, they must be supervised at all times and please have firefighting materials i.e., water, sand etc available for any emergency.

Only children’s balance bikes, bikes with stabilisers and children’s scooters are permitted within the Park or Campsite. Play equipment not permitted include, but are not limited to, normal bikes, adult scooters, adult/child electric scooters, roller skates/blades or any electric bikes.

Please also note that Drones and Chinese lanterns are not allowed anywhere in the Country Park or Campsite. Climbing trees is not permitted anywhere onsite.

No activities are permitted on the lake. There is no fishing (syndicate members only), swimming, paddling, lilos or boating (including remote control) permitted on the lakes. Fishing is only permitted to Wellington Country Park Fishing Syndicate members only.

Climbing trees is NOT permitted anywhere on-site.

All personal property and belongings left in or around accommodation units, pitches, vehicles, or elsewhere on site are left entirely at the owner’s risk. Wellington Country Park accepts no responsibility or liability for any loss, theft, or damage to such items, however caused.

Management of Campsite

We reserve the right to refuse any booking or admission to the Campsite and/or the Country Park, for any reason we deem reasonable.

We reserve the right to alter any allocated pitches, prices, dates, opening times, Terms & Conditions, Cancellation Policy, and/or Campsite Regulations without notice.

Campsite Warden

The Campsite Warden has the right to request or even extinguish any BBQ/Fire Pit etc without notice, as a result of any breach of the above rules.

The Campsite Warden is empowered to instruct campers to vacate their pitch immediately if any of the Campsite/Country Park Terms and Conditions or regulations are breached or following any serious complaints.

The Campsite Warden is on site for general assistance between 8am – 6pm and for ‘Emergencies Only’ between the hours of 6pm – 8am

We hope you enjoy your special visit to Wellington Country Park & Campsite!

 

Special Annual Pass Camping Discount – Terms & Conditions

1. Eligibility
   1.1 This offer is exclusively available to valid Wellington Country Park Annual Pass holders.
   1.2 A valid Annual Pass must be held at the time of booking and during the stay.
   1.3 Proof of Annual Pass may be required on arrival.
2. Offer Details
   2.1 The offer entitles the holder to 30% off selected camping stays at Wellington Country Park.
   2.2 The discount applies to Sunday to Thursday night stays only.
   2.3 The offer is valid on selected dates for the remainder of the current camping season, subject to availability.
   2.4 One-night stays are permitted as part of this promotion on selected dates.
3. Booking Requirements
   3.1 Bookings must be made in advance via the official booking platform.
   3.2 The promotional code WELLYBREAK30 must be entered at the time of booking to receive the discount.
   3.3 The discount cannot be applied retrospectively to existing bookings.
   3.4 All bookings are subject to availability and standard campsite capacity limits.
4. Exclusions
   4.1 The offer is not valid on Friday or Saturday night stays, bank holidays, or any peak/blackout dates as determined by Wellington Country Park.
   4.2 The discount applies to accommodation only and does not include optional extras, upgrades, or additional purchases unless otherwise stated.
   4.3 This offer cannot be used in conjunction with any other promotions, discounts, or offers.
5. Amendments and Cancellations
   5.1 All bookings are subject to the standard Wellington Country Park camping booking and cancellation policy.
   5.2 In the event of cancellation, refunds or transfers will be handled in accordance with the campsite’s standard terms.
   5.3 Wellington Country Park reserves the right to amend or withdraw this offer at any time without prior notice.
6. General
   6.1 By making a booking using this offer, guests agree to abide by Wellington Country Park’s general Terms & Conditions of Entry and Camping Rules.
   6.2 Wellington Country Park reserves the right to refuse the application of the discount if the terms of the offer are not met.
   6.3 All stays are subject to operational requirements, weather conditions, and campsite availability. No compensation or discount will be provided for any partial closure or unavailable facilities.