Terms & Conditions of Sale

Gift Voucher Terms & Conditions

Purchase

Gift Vouchers can be purchased either online via our website or directly onsite from any reception till.

Redemption

Gift Vouchers can be redeemed both online or onsite for the purpose of purchasing general Admission, an Annual Pass or for any Retail or Catering products only. Please note Gift Vouchers cannot be used for camping or for any special ‘ticketed’ event such as Neverland Illuminova.

Gift Vouchers can be used to purchase goods of a higher price than the amount on the Gift Voucher, on payment of the difference (please note Wellington Country Park is now cashless)

If they are used to purchase an item of a lower price or an item purchased with a Gift Voucher is refunded, any money owing will be added to a Gift Voucher. No cash refund will be offered.

If you do not spend the entire balance on the Gift Voucher, the remaining balance will be updated on our system after each transaction. To find out a monetary balance, please follow the link within your email including the barcode of the Gift Voucher or speak with a member of our reception team who will be able to help.

Gift Vouchers cannot be exchanged for cash. You are unable to purchase a Gift Voucher with a Gift Voucher.

Period of validity

Gift Vouchers have a period of one year from purchase date to be used. Any remaining balance will be cancelled on expiry of the validity period.

Please be aware that the Park closes during the Winter so any outstanding balance cannot be used whilst we are closed. If your Gift Voucher expires during this period, any outstanding balance would be lost.

Gift Vouchers should be treated as cash; they are not cheque guarantee, credit or charge cards.

Wellington Country Park will not accept liability for lost, stolen or damaged Gift Vouchers. No refunds/replacements will be offered in any circumstance.

Cancellation

Gift Vouchers cannot be returned or refunded, except in accordance with your statutory rights.

Changes to the Gift Voucher Terms and Conditions.

Wellington Country Park reserves the right to amend the terms and conditions of Gift Vouchers at any time and to take appropriate action, including the cancellation of the voucher, if in its discretion, it deems such action necessary. This does not affect your statutory rights.

The management reserve the right to refuse entry, issue or withdraw a Gift Voucher and to alter opening times, dates of operation, prices, the programme of events and the terms and conditions of the annual pass and normal entry conditions without any prior notice. No refunds will be issued for any of the above.

Visitors to Wellington Country Park are reminded that for operations, technical, safety or any other reason any advertised exhibit, attractions or any facilities on site may be closed, removed, altered or may be unavailable at any time. No refund to a Gift Voucher will be offered should any of these circumstances apply and no matter for how long.

Gift Card Terms & Conditions

Redemption

Gift cards can only be redeemed at Wellington Country Park
They may be used to purchase goods of a higher price than the amount on the card, on payment of the difference
Gift Cards cannot be exchanged for cash or used to pay for anything other than Admissions, Catering and Retail products. Please note Gift Cards cannot be used for camping
If any item purchased with a Gift Card is subsequently exchanged for an item of a lower price or refunded, any money owing will be added to the remaining balance on the card. No cash refund will be offered
If you do not spend the entire balance on the Gift Card, the remaining balance will be updated on our system after each transaction. To find out your balance, please ask a member of staff on your visit or contact our Reception team

Period of validity

Gift Cards have a period of one year from purchase date to be used. Any remaining balance will be cancelled on expiry of the validity period. Please note the Park closes for Winter and the balance cannot be used during the closed period
Balance enquiries can be obtained by calling Wellington Country Park on 01189 326 444
Gift Cards should be treated as cash; they are not cheque guarantee, credit or charge cards.
Wellington Country Park will not accept liability for lost, stolen or damaged cards

Cancellation

Gift Cards cannot be returned or refunded, except in accordance with your statutory rights

Changes to the Gift Card Terms and Conditions

Wellington Country Park reserves the right to amend the terms and conditions of Gift Cards at any time and to take appropriate action, including the cancellation of the card, if, in its discretion, it deems such action necessary. This does not affect your statutory rights
The management reserve the right to refuse entry, issue or withdraw a Gift Card and to alter opening times, dates of operation, prices, the programme of events and the terms and conditions of the annual pass and normal entry conditions without any prior notice. No refunds will be issued for any of the above
Visitors to Wellington Country Park are reminded that for operations, technical, safety or any other reason any advertised exhibit, attractions or any facilities on site may be closed, removed, altered or may be unavailable at any time. No refund on Gift Cards will be offered should any of these circumstances apply and no matter for how long

Animal Adoption Programme Terms & Conditions

Each adoption package includes the benefits as stated on the adoptions web page. Wellington Country Park reserves the right to change these benefits at any time and without prior notice
Adoptions are for an animal species rather than an individual animal
Once purchased, adoptions are non-refundable or transferable and run for a period of 12 months from the date of purchase
We reserve the right to make changes to adoptions where necessary. In the unlikely event that the adopted animal or species is no longer kept at Wellington Country Park, we will notify the adopter and they will be able to transfer their adoption to another animal. Unfortunately, a refund cannot be offered in such circumstance
Please note that adoption free day tickets given as part of the adoption packages are for a single day entry to the Park per ticket, within a period of 12 months from purchase. Please ensure you check your ticket for the expiry date
Expiry dates on adoption free day tickets are not extendable
If adoption free day tickets are lost, these cannot under any circumstance be replaced
Adoption free day tickets must be used under the standard terms and conditions of Wellington Country Park’s entry. They cannot be used to gain entry in to special events
Adoption free day tickets have no monetary value and cannot be redeemed against any other product or service
Adoption free day tickets do not guarantee that any particular species or animal will be on public display at that time
The Soft Toy given with the Home Keeper package will match the type of animal but may not exactly match the breed of animal adopted
Delivery of the animal adoption pack is by Royal Mail, and Wellington Country Park cannot be held liable for any delivery delays following despatch
Please allow up to 7 working days for adoptions to be processed and dispatched and up to 10 working days for delivery

The bits you need to know about our website…

(1) Introduction

These terms and conditions govern your use of our website; by using our website, you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.

(2) These terms and conditions

We used a Website Law template created by SEQ Legal to produce these terms and conditions. A wide range of legal documents including distribution contract documents are available from SEQ Legal.

(3) Licence to use website

Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. Subject to the licence below, all these intellectual property rights are reserved.

You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions.

You must not:

(a) republish material from this website (including republication on another website);

(b) sell, rent or sub-license material from the website;

(d) reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose;

(e) edit or otherwise modify any material on the website; or

(f) redistribute material from this website except for content specifically and expressly made available for redistribution (such as our newsletter).

(4) Acceptable use

You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

You must not use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.

You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent.

You must not use our website to transmit or send unsolicited commercial communications.

You must not use our website for any purposes related to marketing without our express written consent.

(5) Restricted access

Access to certain areas of our website is restricted. We reserve the right to restrict access to areas of our website, or indeed our whole website, at our discretion.

If we provide you with a user ID and password to enable you to access restricted areas of our website or other content or services, you must ensure that that user ID and password is kept confidential.

We may disable your user ID and password in our sole discretion without notice or explanation.

(6) User generated content

In these terms and conditions, “your user content” means material (including without limitation text, images, audio material, video material and audio-visual material) that you submit to our website, for whatever purpose.

You grant to us a worldwide, irrevocable, non-exclusive, royalty-free licence to use, reproduce, adapt, publish, translate and distribute your user content in any existing or future media. You also grant to us the right to sub-license these rights, and the right to bring an action for infringement of these rights.

Your user content must not be illegal or unlawful, must not infringe any third party’s legal rights, and must not be capable of giving rise to legal action whether against you or us or a third party (in each case under any applicable law).

You must not submit any user content to the website that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint.

We reserve the right to edit or remove any material submitted to our website, or stored on our servers, or hosted or published upon our website.

Notwithstanding our rights under these terms and conditions in relation to user content, we do not undertake to monitor the submission of such content to, or the publication of such content on, our website.

(7) Limited warranties

We do not warrant the completeness or accuracy of the information published on this website; nor do we commit to ensuring that the website remains available or that the material on the website is kept up-to-date.

To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions relating to this website and the use of this website (including, without limitation, any warranties implied by law of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).

(8) Limitations and exclusions of liability

Nothing in these terms and conditions will: (a) limit or exclude our or your liability for death or personal injury resulting from negligence; (b) limit or exclude our or your liability for fraud or fraudulent misrepresentation; (c) limit any of our or your liabilities in any way that is not permitted under applicable law; or (d) exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and exclusions of liability set out in this Section and elsewhere in these terms and conditions: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the terms and conditions or in relation to the subject matter of the terms and conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.

To the extent that the website and the information and services on the website are provided free-of-charge, we will not be liable for any loss or damage of any nature.

We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.

We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.

We will not be liable to you in respect of any loss or corruption of any data, database or software.

We will not be liable to you in respect of any special, indirect or consequential loss or damage.

(9) Indemnity

You hereby indemnify us and undertake to keep us indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute on the advice of our legal advisers) incurred or suffered by us arising out of any breach by you of any provision of these terms and conditions, or arising out of any claim that you have breached any provision of these terms and conditions.

(10) Breaches of these terms and conditions

Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, we may take such action as we deem appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.

(11) Variation

We may revise these terms and conditions from time-to-time. Revised terms and conditions will apply to the use of our website from the date of the publication of the revised terms and conditions on our website. Please check this page regularly to ensure you are familiar with the current version.

(12) Assignment

We may transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions without notifying you or obtaining your consent.

You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these terms and conditions.

(13) Severability

If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

(14) Exclusion of third party rights

These terms and conditions are for the benefit of you and us, and are not intended to benefit any third party or be enforceable by any third party. The exercise of our and your rights in relation to these terms and conditions is not subject to the consent of any third party.

(15) Entire agreement

These terms and conditions , together with our privacy policy, constitute the entire agreement between you and us in relation to your use of our website, and supersede all previous agreements in respect of your use of this website.

(16) Law and jurisdiction

These terms and conditions will be governed by and construed in accordance with English law, and any disputes relating to these terms and conditions will be subject to the [non-]exclusive jurisdiction of the courts of England and Wales.

(17) Our details

The full name of our company is Wellington Country Park
Our registered address is Wellington Country Park, Odiham Road, Riseley, Nr Reading RG7 1SP.
You can contact us by email on [email protected].