Terms & Conditions
Wellington Country Park Terms & Conditions – ‘Winter at Welly Park’
‘Winter at Welly Park’ is a special ticketed event, suitable and designed for children up to the age of 5 and is held within the main reception building only. Please note, no access will be available to the main Country Park or any of its play facilities.
As it is being operated outside Wellington Country Park’s normal operating times and takes place totally within the main Reception Building, any benefits attributed to Annual Pass holders do not apply.
By purchasing a ticket, you are accepting and agreeing to the following Terms and Conditions which apply to this event, but these may be superseded by any government guidelines set out in respect of any specific or additional conditions required at any time, and the tickets you purchase are for the personal use of you and your party and that they cannot be re-sold in any way. Wellington Country Park reserve the right to cancel, without refund, any ticket found to have been re-sold.
Parents/guardians must acknowledge by purchasing a ticket, that ‘Winter at Welly Park’ is not a supervised play event and always accept full responsibility for the supervision of the children in their care.
‘Winter at Welly Park’
This event is only suitable and designed for children up to the age of 5 yrs and below.
This winter, our Reception Building is being transformed into a brand-new indoor space where little ones, can learn, grow and develop through play. With areas dedicated to both role play and soft play, our younger visitors can discover, create, and interact with others in a safe, warm, and welcoming environment. With indoor play areas all designed to spark imagination and build confidence, there will also be fun crafts and creative activities too.
It’s the perfect place for young minds to learn new skills while having fun inside during the winter blues.
There are three key areas to use:
Soft play – with soft materials and equipment where toddlers can create and develop life skills in a safe and fun environment,
Role play – where children can let their imagination run wild whilst learning and communicating through role play in areas such as Construction, Café and Vets.
Creative play – where young children can explore, create, play and connect with nature, using all different tools and materials that aid sensory exploration, cognitive skills, and cooperative play.
Dates and Times of Operation
‘Winter at Welly Park’ is a special pre-ticketed event which takes place in the Main Reception building at Wellington Country Park and runs on:
Monday – Friday only from between 9:30am – 2:30pm
10th November 2025 to the 19th December 2025
Once tickets are purchased, entry is available anytime between 9.30am to 2.30pm; you can enter when you wish and stay as long as you like, up to closing time.
Last entry 1:00pm and all visitors must vacate the building by 2:45pm.
Purchase of Tickets
Tickets must be pre-purchased and each child and adult will require a ticket, available only on our website www.wellingtoncountrypark.co.uk. All Children under the age of 18yrs old, must be accompanied by an adult aged 18 and above.
Ticket Type Definitions
A ‘child’ is any infant, toddler or child that can walk unaided.
A ‘pre-walker’ is any infant that is not yet walking without support from an adult, walking aid etc. Pre-walkers (crawlers and babies in arms) are free to enter* but they still need a ticket.
*Please note, if you are attending with a pre-walker who is not accompanied a full paying child, the pre-walker must then purchase a full child’s ticket.
ALL guests must pre-book tickets for entry. Tickets are sold on a first come first served basis.
Due to limited availability, there are no Disabled/Special Need Tickets available nor any Free tickets for Carers. Disabled/Special Need visitors along with carers will each require their own ticket.
Ticket prices are listed on our website www.wellingtoncountrypark.co.uk but may change at any time. Prices are inclusive of VAT. We reserve the right to correct any pricing errors after booking.
Please note, by purchasing a ticket, parents/guardian must acknowledge that ‘Winter at Welly Park’ is not a supervised play event and that they accept full responsibility for the supervision of the children in their care at all times.
Wellington Country Park reserve the right to close the whole or part of ‘Winter at Welly Park’ at any time if deemed necessary for the security and health and safety of guests and staff. Only if closed fully, will visitors be offered the opportunity to re-book their tickets or gain a refund.
Rules of Entry
Food & Drink – Visitors cannot bring outside food and drink into ‘Winter at Welly Park’ (including weaning of babies). You will be asked to sign an agreement to this rule, on purchasing your ticket. Only food and drink purchased on the premises may be consumed on the premises.
Our café will be open from 9:30am – 2:30pm (last hot food orders at 2:00pm) offering a small range of hot and cold drinks, hot and cold snacks, pastries and child friendly meals including ‘Pots for Tots’ (handmade, responsibly sourced dietician approved children’s meals suitable from 9 months). A small range of Ella’s Kitchen pouches will also be available.
No food or drink of any kind is permitted in the play or craft areas.
Footwear – In all the play areas, all visitors and children must remove their shoes and must wear socks. Clean indoor slippers are permitted. There is no exception to this rule. If you (the customer) or your child requires shoes for walking, you must contact us to discuss prior to your visit.
This will be strictly enforced and anyone breaking this rule will be asked to vacate the play area immediately and maybe asked to leave premises and no refund will be given.
Health – To prevent the spread of infection visitors who are unwell, or who have been unwell, must not visit the centre for 48 hours (or until no longer contagious in the case of chickenpox, hand foot and mouth, covid 19 and other such infections). Refunds will not be given for any tickets cancelled. If you require to move your ticket, a minimum of 48 hours’ notice is required. Please see conditions for movement of tickets below.
If a child or adult visiting Winter at Welly Park is sick or infectious whilst onsite, they must leave the premises immediately or will be asked to do so. No refunds or credits will be offered in these circumstances.
Damage – Any person, child or adult, causing wilful damage to the facilities, fixtures or fittings of Winter at Welly Park will be liable to pay for any damage caused. This includes any damage caused by misuse of equipment and/or failure to abide by our ‘Rules of entry’ & ‘Rules of play’.
General Information
Seating – seating is available, but visitors are politely asked not to ‘Bag Tables’ for the duration of their visit and to not move tables for safety reasons and to ensure all fire exits are accessible.
Dogs and Pets – No Dogs/Pets are allowed at this event.
Scooters/Bikes – No scooters/trial bikes etc will be allowed at this event.
Prams and Buggies – Prams and buggies are not permitted in any of the play/craft areas. A buggy park is provided at the main entrance to the building. WCP is not responsible for any loss or damage to personal property, including buggies/prams during your visit.
Toilets – Toilet facilities will be open in the main building, with full hand washing and baby change facilities available.
Smoking – Smoking is prohibited completely inside the main Reception Building, where ‘Winter at Welly Park’ takes place and this includes the use of vaping e-cigarettes. Smoking/vaping is only permitted outside the building in the smoking area provided.
Special Requirements – To ensure all visitors, have an enjoyable experience, please call us if you or your child has a disability, medical condition or other educational needs that may impact upon your visit to Winter at Welly Park. We will endeavour to put in place any appropriate arrangements to cater for your needs.
Re-Entry – Once you have left the building, re-entry later in the day is not possible.
Payments – Wellington Country Park is totally cashless. We now only accept card payments, contactless and apple-pay for any purchase made within the Park.
Movement of Tickets
If you wish to move your booking, you can do so up to 48 hours prior to your arrival time at the latest, subject to availability. All changes will be subject to a £2.00 Admin fee.
Tickets cannot be moved after this time and No Refund will be issued for any reason including but not limited to health, re-location, age, weather etc if you cannot attend.
Tickets can only be moved ONCE and if moved, no refunds will be given for any amendments made which may result in a credit being due.
If the alternative dates you require are NOT available, or when you have moved to your new date and you then cannot make that new date, the booking will be forfeited, and NO refund will be given under any circumstances.
Please note, when moving tickets:
- If you have purchased several tickets on the one order, please be aware we can only move the whole booking. We cannot move any individual ticket within that booking.
- Tickets can only be moved within the same year.
- Tickets cannot be transferred from this event to be used for general entry or for entry to any event within Wellington Country Park normal operating dates.
Cancelling or Refunding of Tickets
If you purchase tickets and cannot attend, please note tickets are non-refundable and refunds will not be given under any circumstances. This may include but is not limited to, bad or inclement weather, health issues, car breakdown, traffic incident, etc.
If Wellington Country Park have to cancel Winter at Welly Park for any reason, a full refund will be offered. However, Wellington Country Park will not be liable for any additional costs incurred by any visitor/s as a result of the event being cancelled.
Wellington Country Park Annual Pass Holder’s
This event is out with our normal operating times and as a result, Annual Passes and any benefits attributed to Annual passes e.g. drinks voucher or free day entry voucher are not valid for this event. However, discounts are available for Annual Pass holders, provided your Annual Pass is valid and in date for the day on which you intend to visit the event. (Please see ‘Book Tickets’ on our ‘Winter at Welly Park’ page)
Please note, to purchase an Annual Pass discounted ticket, an Annual Pass is required for each discounted ticket you purchase. If you have booked an Annual Pass discounted ticket, and each visitor does not have their own individual Annual Pass and/or if your Annual Pass is not valid for that day, you will be charged any additional cost before entry. No refund will be given if you decide not to enter.
Please note, by purchasing a ticket, parents/guardian must acknowledge that Winter at Welly Park is not a supervised play event and accept full responsibility for the supervision of the children in their care at all times.
Behaviour
Wellington Country Park reserve the right to deny admission or ask a person to leave that has already gained entry if they do not abide by our rules.
Wellington Country Park reserves the right in its absolute discretion to remove any visitor, adult or child, whose behaviour is abusive, threatening, drunken or of any illegal activity or other antisocial or offensive behaviour which may provoke a breach of the peace or who acts in any way which may pose a danger or threat or risk to the health and safety to staff or any other visitor. Fighting, bullying and abusive language will not be tolerated. Parties involved will be asked to leave the premises with immediate effect and no refund of any kind will be given, nor will Wellington Country Park be liable for any additional costs incurred by any visitor/s or as a result.
Catering
Visitors may not bring outside food and drink into Winter at Welly Park, including weaning of babies.
Our café will be open from 9:30am – 2:30pm offering a small range of hot and cold drinks, hot and cold snacks, pastries and child friendly meals including ‘Pots for Tots’ – handmade, responsibly sourced dietician approved children’s meals suitable from 9 months. A small range of Ella’s pouches will also be available.
Our food will be made to order, so once ordered you have time to play. Alternative menus are available for specific dietary needs.
Customers are politely asked not to ‘Bag Tables’ for the duration of their visit and to not move tables for safety reasons and to ensure all fire exits are accessible.
Health & Safety
All visitors are required to adhere to the health and safety measures in place throughout the attraction. These measures are designed to ensure the safety and well-being of all guests and staff.
Visitors must follow all posted signage, instructions from staff, and any additional safety protocols that may be implemented from time to time. Failure to comply with these measures may result in removal from the premises without refund.
The attraction reserves the right to modify health and safety policies in accordance with government guidelines and operational requirements.
Photography
Wellington Country Park regularly takes photos and videos during visits and events for promotional materials, by an internal or external photographer and/or videographer. Please speak to a member of our team on your visit if you have any questions or would not like to be included and we will make every reasonable effort to accommodate your request.
You are welcome to take photographs when visiting, however we request that to ensure privacy (including staff) you only capture your own!
Lost Property
All items, belongings and any other personal property brought into the Park by visitors to Winter at Welly Park shall be done so at the owner’s risk. Wellington Country Park accepts no liability for the loss or damage to such property.
Any property found on site will be kept for a maximum of 2 weeks before being donated to charity. Any lost property claimed must be collected within 2 weeks of being claimed. Once claimed, no further contact will be made by Wellington Country Park to the claimant. After two weeks of being claimed and not collected, items will be donated to charity.
Car Park
We are pleased to offer our guests free parking at no charge. The car park facilities are only for the sole use of those visiting Wellington Country Park or Wellington Country Park Campsite. However, Wellington Country Park Ltd cannot be held responsible for damage or theft to any vehicle whilst on these premises. Vehicles are parked at the owner’s risk. Wellington Country Park Ltd cannot be held responsible for any damage caused to any vehicle or to any items lost inside the Park or Car Parks. We do advise that any valuables should not be left inside vehicles.
We hope you enjoy your special visit to ‘Winter at Welly Park’.
Nigel Burnett
General Manager
